Frequently Asked Questions

Yes. All watches sold by Stalder & Reid are 100% authentic and brand new, with their original serial and case numbers intact.

Yes. Stalder & Reid is authorized to retail all watch brands offered on our website.

Yes. Watches are supplied with the original brand packaging and documentation applicable to the product.

Availability is shown on each product page. If a watch is marked Sold Out, it is temporarily unavailable.

In rare circumstances, such as simultaneous purchases or an inventory discrepancy, a product may become unavailable after an order has been placed. If this happens, Stalder & Reid Client Services will contact you promptly.

Yes. Warranty coverage is specific to the watch and reference. Depending on the product, coverage may be provided by the manufacturer or by Stalder & Reid.

The applicable warranty provider, coverage, and duration are stated on the relevant product page and in the documentation supplied with the watch.

The warranty period varies by watch and reference. Please refer to the relevant product page for the exact warranty duration and provider that apply to the watch you are considering.

Where a Stalder & Reid Movement Warranty applies, it covers the watch movement for the period stated on the relevant product page and warranty documentation.

Any manufacturer warranty or other product-specific coverage will be stated separately where applicable.

Please contact Stalder & Reid Client Services at clientservices@stalderandreidus.com, including your order number and a description of the issue.

Our team will advise you on the appropriate next steps.

We accept the payment methods displayed at checkout. Available methods may vary depending on the order and payment provider.

Yes. Stalder & Reid uses secure encrypted connections to protect information transmitted between your browser and our website.

Payments are processed securely through the payment providers available at checkout.

No. Promotional codes and offers are valid only during their stated period and cannot normally be applied after they have expired.

If you need to change or cancel an order, please contact Stalder & Reid Client Services as soon as possible.

We will do our best to assist, but changes or cancellation may no longer be possible once an order has entered processing or has shipped.

Once your order has been placed, you will receive an order confirmation by email.

Your order will then be processed and prepared for shipment. Most orders are processed and shipped within 24–48 hours after payment and address verification.

Once your order has shipped, tracking information will be sent to the email address provided with your order.

Most orders are processed and shipped within 24–48 hours after payment and address verification.

Some orders may require additional verification before shipment. If any further information is required, Stalder & Reid Client Services will contact you.

For U.S. orders, our current shipping options are:

Free U.S. Shipping
5–7 business days

Expedited Shipping — $12.90
2–5 business days

Yes. Once your order has shipped, tracking information will be sent to the email address used when placing your order.

Tracked shipping and clear order-status updates are part of the Stalder & Reid service experience.

Yes. Stalder & Reid ships to all 50 U.S. states, including Alaska and Hawaii.

Any shipping restrictions applicable to a particular ZIP code or destination will be shown during checkout where relevant.

Shipping and delivery times are estimates and may occasionally be affected by circumstances outside our control.

If there is a significant issue with your order, Stalder & Reid Client Services will assist you.

Stalder & Reid offers 30-Day Returns. Returns are accepted within 30 days of receipt, subject to our Return Policy.

Items being returned should be unworn and in their original condition, together with the original packaging, documentation, and accessories supplied with the order.

For change-of-mind returns, return shipping is the customer’s responsibility. We do not charge a restocking fee. Where an item is faulty or incorrect, reasonable return-shipping costs will be covered or reimbursed where applicable.

Full eligibility requirements and instructions are set out in our Return Policy.

Please contact Stalder & Reid Client Services at clientservices@stalderandreidus.com.

Please include your order number and the watch you wish to return so that we can assist you.

Returned watches must meet the conditions set out in our Return Policy.

A watch that shows signs of wear, use, damage, or alteration may not qualify for a standard return under our 30-Day Returns policy, subject to our Return Policy and applicable consumer protections.

Our standard return period is 30 days from receipt, subject to the terms and eligibility requirements set out in our Return Policy.

For help with an order, shipping, return, warranty, product inquiry, or the website, please contact:

Stalder & Reid Client Services
clientservices@stalderandreidus.com

Stalder & Reid Client Services is available:

Monday–Thursday: 8:00 AM–4:00 PM ET (New York time)

Friday: 9:00 AM–3:00 PM ET (New York time)

Saturday and Sunday: Closed

We are also closed on U.S. federal holidays. Orders placed during federal holidays will be processed on the next business day.

No. Stalder & Reid is not open to the public.

Our collection is available online. If you would like help choosing a particular watch before ordering, Stalder & Reid Client Services will be pleased to assist.

No. Our offices are not open to the public. We do not offer order pickup or in-person returns.

Please contact Client Services before sending or returning an item so that we can provide the appropriate instructions.

Please contact Stalder & Reid Client Services at clientservices@stalderandreidus.com and include the name or reference of the watch you are considering.

We will be happy to assist with confirmed product information.

Yes. Watches can be ordered as gifts. Please ensure that the shipping details entered at checkout are correct before completing your purchase.

Yes. If you would like assistance choosing a watch, contact Stalder & Reid Client Services and tell us a little about the recipient, occasion and preferred budget.