Returns & Refunds Policy

Last updated: September 6, 2026

At Stalder & Reid, we take pride in the quality and presentation of every timepiece we offer. We want you to shop with confidence, and we understand that sometimes a purchase may not be quite right.

This Returns & Refunds Policy explains how returns, refunds, damaged or defective items, and order cancellations are handled for orders placed through stalderandreid.com and delivered within the United States.

60-Day Return Policy

We accept returns of eligible products within 60 calendar days from the date of delivery.

The return period begins on the date the shipping carrier records the order as delivered.

To initiate a return, you must contact Stalder & Reid Customer Care at clientservices@stalderandreid.com within the 60-day return period.

Return Eligibility

To qualify for a return, a watch or other product must be in new, unused, and resalable condition.

Returned products must:

• Be unworn and unused, except for reasonable handling necessary to inspect the product;
• Be free from scratches, marks, dents, stains, odors, damage, alterations, or other signs of wear;
• Include the original box, packaging, manuals, warranty materials, protective materials, accessories, tools, and other components supplied with the product, when applicable;
• Have all original tags and protective films intact when reasonably applicable;
• Have no removed, replaced, altered, or resized bracelet links, unless otherwise authorized by Stalder & Reid Customer Care; and
• Be accompanied by valid proof of purchase from Stalder & Reid.

Trying on a watch carefully for fit does not automatically make it ineligible for return. However, a watch showing signs of ordinary wear or use may not qualify for a return.

Return authorization does not guarantee approval of a refund. All returned products are inspected after receipt. Products that do not meet the requirements of this policy may be rejected and returned to the customer.

Non-Returnable Products

The following products are not eligible for return, except where required by applicable law:

• Gift cards;
• Watches or other products that have been engraved, customized, personalized, or otherwise modified at the customer's request;
• Products clearly identified as Final Sale before purchase;
• Products that have been worn, damaged, altered, or modified after delivery beyond what is reasonably necessary to inspect them;
• Products damaged through misuse, accident, improper storage or care, unauthorized repair or servicing, alteration, or normal wear and tear; and
• Products returned without essential original components or accessories when their absence materially affects the product's condition or resale value.

Products purchased at a promotional or discounted price remain eligible for return unless they were clearly identified as Final Sale before the order was placed.

How to Start a Return

To request a return, contact Stalder & Reid Customer Care at:

clientservices@stalderandreid.com

Please include:

• Your full name;
• Your order number;
• The product you wish to return;
• The reason for the return; and
• Clear photographs if the product arrived damaged, defective, or incorrect.

If your return request is approved, we will provide return authorization and instructions explaining where and how to send the product.

Do not send returns to our public business address unless Stalder & Reid Customer Care specifically instructs you to do so.

Our authorized return facility may be located at a different address from our corporate or public business address.

Unauthorized returns, cash-on-delivery shipments, and packages sent to an incorrect or unauthorized address may be refused or returned to the sender.

Return Shipping Costs

For eligible returns based on preference, fit, appearance, or a change of mind, the customer is responsible for arranging and paying the return shipping costs.

Stalder & Reid does not charge a restocking fee.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.

Stalder & Reid is not responsible for customer-paid return packages that are lost, stolen, misdirected, or damaged before they are delivered to the authorized return location.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your watch or other product arrives damaged, defective, materially different from its description, or different from the product you ordered, contact clientservices@stalderandreid.com as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the issue; and
• Clear photographs of the product, packaging, shipping label, and any visible damage or defect.

We may request additional photographs, video, or other reasonable information necessary to evaluate the issue.

If we confirm that the product was damaged, defective, materially misdescribed, or incorrectly shipped, Stalder & Reid will provide a prepaid return label or otherwise cover the reasonable cost of return shipping.

Depending on the circumstances and product availability, we may offer a replacement or issue a refund to the original payment method.

Nothing in this section limits any non-waivable rights available under applicable law.

Exchanges

We do not currently process direct product exchanges.

If you would like a different watch, model, color, strap, or other product, please return the eligible original product in accordance with this policy and place a new order through our website.

Product availability is not guaranteed while a return is being processed.

Refund Review and Processing

Once an authorized return has been delivered to the designated return location, we will inspect the product and notify you whether your refund has been approved or rejected.

Approved refunds will generally be issued to the original payment method within seven business days after the return has been received and inspected.

Once we issue a refund, your bank, credit card issuer, or payment provider may require additional time to post the credit to your account. These processing times are controlled by the financial institution and are outside Stalder & Reid's control.

Except where required by applicable law or where the original payment method is unavailable, refunds will be issued to the original payment method.

Refund Amount

For approved returns based on preference, fit, appearance, or a change of mind, the refund will include:

• The purchase price of the eligible returned product; and
• Any applicable sales tax paid on that product.

Standard delivery within the United States is currently offered free of charge.

If a customer selects and pays for an optional expedited or premium shipping service, that additional shipping charge is non-refundable for returns based on preference, fit, appearance, or a change of mind, except where required by applicable law.

If a return results from a product that was damaged, defective, materially misdescribed, or incorrectly shipped, the approved refund will include the product price, applicable sales tax, and any original shipping charge attributable to that product, as applicable.

Stalder & Reid does not deduct restocking fees from approved refunds.

Partial Orders

You may return one or more eligible products from an order containing multiple products without returning the entire order.

Any refund will apply only to the eligible products actually returned and approved.

Order Cancellations

If you need to cancel an order, contact clientservices@stalderandreid.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order ships. However, orders may enter processing or fulfillment shortly after they are placed, and cancellation cannot be guaranteed once fulfillment has begun.

If an order has already shipped, it generally cannot be canceled and must instead be returned after delivery in accordance with this policy.

This section does not limit any cancellation rights that may apply under federal, state, or local law.

Shipping Delays and Unavailable Products

We use reasonable efforts to ship orders within the timeframe stated on our website, product pages, or at checkout.

If we determine that we cannot ship an order within the applicable promised shipping period, we will provide any notice, revised shipping information, cancellation opportunity, and refund required by applicable law.

Where required, customers will have the opportunity to consent to a shipping delay or cancel the affected unshipped order and receive a prompt refund.

If Stalder & Reid determines that a product is unavailable or cannot be shipped and cancels the order, we will issue a full refund of the amount paid for the unshipped product, including applicable sales tax and any shipping charge attributable to that product.

Late or Missing Refunds

If we have confirmed that a refund was issued but it has not yet appeared in your account, please allow for your financial institution's processing time.

If the refund still cannot be located, contact your bank, credit card issuer, or payment provider.

If your financial institution confirms that it cannot locate the refund, contact Stalder & Reid Customer Care at clientservices@stalderandreid.com.

Return Abuse and Fraud

Stalder & Reid reserves the right to reject returns involving fraud, altered or fraudulent proof of purchase, product substitution, counterfeit returns, deliberate product damage, repeated abuse of this policy, or other unlawful or deceptive conduct.

Nothing in this section permits Stalder & Reid to deny a legitimate return or remedy that qualifies under this policy or applicable law.

Applicable Consumer Rights

This policy provides contractual return rights in addition to any rights and remedies that may be available to consumers under applicable federal, state, or local law.

Nothing in this policy is intended to limit, disclaim, or exclude any consumer right or remedy that cannot lawfully be waived, including applicable rights concerning products that are defective, damaged, materially misdescribed, incorrectly supplied, or otherwise nonconforming.

Contact Us

For questions regarding returns or refunds, please contact:

Stalder & Reid Customer Care
Email: clientservices@stalderandreid.com

Stalder & Reid
Operated by PURA VIDA ECOM SOLUTIONS LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States