Shipping Policy

Last updated: September 6, 2026

At Stalder & Reid, we take care to ensure that every order is prepared, tracked, and delivered as securely and efficiently as possible.

This Shipping Policy explains our order processing, shipping methods, delivery estimates, tracking procedures, and how we handle delayed, lost, damaged, refused, or undeliverable shipments for orders placed through stalderandreid.com and delivered within the United States.

1. Shipping Destinations

We currently ship to eligible delivery addresses within the United States.

We do not currently offer international shipping through our United States store.

Available shipping services may vary depending on the delivery address, product, fulfillment location, carrier availability, and other operational considerations. Only shipping options available for your order will be displayed during checkout.

2. Order Processing

Orders are processed after successful payment authorization and any necessary order verification.

Processing time is separate from carrier transit and delivery time.

Applicable processing and estimated shipping timeframes may be displayed on the product page, during checkout, in your order confirmation, or elsewhere on our website.

Business days are generally Monday through Friday, excluding United States federal holidays and days on which applicable fulfillment operations or shipping carriers are closed.

Orders may require additional review before shipment where:

• Payment authorization is pending;
• Billing or shipping information cannot be verified;
• The delivery address appears incomplete or inaccurate;
• Fraud-prevention systems identify a potential security concern;
• Additional customer verification is reasonably necessary; or
• An operational or inventory issue requires review.

If we are unable to ship your order within an applicable promised timeframe, we will handle the delay in accordance with this policy and applicable law.

3. Shipping Costs

Standard Shipping within the United States is free on eligible Stalder & Reid orders, with no minimum purchase requirement unless otherwise clearly disclosed before purchase.

If additional or premium shipping services are made available for a particular order, any applicable charge will be clearly displayed during checkout before the order is submitted.

We will not add undisclosed shipping charges after an order has been placed.

4. Delivery Estimates

Estimated processing, shipment, and delivery timeframes applicable to an order may be shown on our website, product pages, checkout, or order communications.

Unless a particular delivery service is expressly identified as guaranteed, all delivery dates and transit timeframes are estimates rather than guarantees.

Estimated delivery time may be affected by circumstances including:

• Carrier network conditions;
• Severe weather or natural disasters;
• Transportation or logistics disruptions;
• Peak shipping periods;
• Labor interruptions;
• Incorrect or incomplete delivery information;
• Regional service limitations;
• Unexpected inventory or fulfillment issues; or
• Other circumstances beyond our reasonable control.

Where no specific shipment timeframe is stated, we will process and ship orders within the period required by applicable law.

5. Shipping Confirmation and Tracking

When tracking information becomes available, we will generally send a shipping confirmation to the email address associated with your order.

The shipping confirmation may include:

• The applicable shipping carrier or logistics provider;
• A shipment tracking number; and
• A link or instructions for tracking the shipment.

Tracking information may not become active immediately after a shipping label is created. It can take additional time for the carrier to accept, scan, and update the shipment within its tracking network.

Orders containing more than one product may be shipped separately and may therefore have multiple tracking numbers.

6. Shipping Carriers and Fulfillment

Stalder & Reid may use national, regional, or other qualified shipping, logistics, warehouse, or fulfillment providers to prepare and deliver an order.

The provider selected for a shipment may depend on factors such as:

• Delivery destination;
• Product and package characteristics;
• Order value;
• Fulfillment location;
• Carrier availability;
• Delivery service requirements; and
• Current network and operating conditions.

Unless a particular carrier or service is expressly guaranteed before purchase, Stalder & Reid may select or change the carrier or logistics provider used to fulfill an order, provided that the applicable level of service is maintained.

7. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully review the following information before submitting your order:

• Recipient name;
• Street address;
• Apartment, suite, or unit number, when applicable;
• City;
• State;
• ZIP code;
• Telephone number; and
• Email address.

If you identify an error in your shipping information after placing an order, contact clientservices@stalderandreid.com as soon as possible.

We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed after processing or fulfillment has begun.

Once an order has entered the carrier's network, we may be unable to redirect the shipment or modify the delivery address.

8. Incorrect, Incomplete, or Undeliverable Addresses

If a shipment cannot be delivered because the customer supplied an incorrect, incomplete, or undeliverable address, the package may be returned to the sender or another applicable return facility.

After a returned shipment is received and reviewed, we will contact the customer regarding the available resolution.

Where permitted by applicable law, additional shipping costs reasonably incurred to resend an order may be the customer's responsibility when the delivery failure resulted from an incorrect or incomplete address supplied by the customer.

We will not impose additional charges without appropriate disclosure and authorization where required by applicable law.

9. Order Changes and Cancellations

To request an order change or cancellation, contact clientservices@stalderandreid.com as soon as possible.

We will make reasonable efforts to accommodate your request, but an order cannot be guaranteed to be changed or canceled after processing, fulfillment, or shipment has begun.

If an order has already shipped, it generally must be handled after delivery in accordance with our Returns & Refunds Policy.

Nothing in this section limits any cancellation right that cannot lawfully be waived.

10. Shipping Delays Before Dispatch

We use reasonable efforts to ship orders within any timeframe communicated on our website, product page, checkout, or order communications.

If we determine that we cannot ship an order within the applicable promised timeframe, we will provide the notices, options, and refunds required by applicable law.

Depending on the circumstances and applicable legal requirements, this may include providing you with:

• Notice that the shipment has been delayed;
• A revised shipment date, when reasonably available;
• The opportunity to agree to the revised shipment timeframe; or
• The opportunity to cancel the affected unshipped order and receive a prompt refund.

If an order must be canceled because we are unable to ship it, we will refund the amount paid for the canceled merchandise and any applicable charge attributable to the canceled shipment, as required by law.

Refunds will generally be issued to the original payment method.

11. Carrier Delays After Shipment

After a package has been accepted into the carrier or logistics network, transportation conditions may affect its movement and delivery.

If tracking shows that your package is delayed, please continue monitoring the tracking information for updates.

You may also contact Stalder & Reid Customer Care so that we can review the shipment and, where appropriate, initiate an inquiry with the applicable carrier or logistics provider.

A temporary delay or lack of tracking updates does not necessarily mean that a shipment has been lost.

12. Lost Packages

If tracking has not updated for an extended period or you believe that a package has been lost in transit, contact:

clientservices@stalderandreid.com

Please provide:

• Your full name;
• Your order number;
• The delivery address; and
• Any relevant tracking information.

We may investigate the shipment with the applicable carrier, fulfillment provider, or logistics partner before determining the appropriate resolution.

If we confirm that a package was lost before delivery, we will provide an appropriate remedy, which may include a replacement, where available, or a refund to the original payment method.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

• Confirm that the shipping address shown on your order is correct;
• Check around the delivery location, including porches, side entrances, garages, mailrooms, parcel lockers, reception desks, and other secure delivery areas;
• Ask household members, neighbors, building personnel, reception staff, or property management whether they accepted the package; and
• Review any available carrier delivery information or photographic proof of delivery.

If the package still cannot be located, contact clientservices@stalderandreid.com promptly.

We will review the circumstances and may open an investigation with the carrier or applicable logistics provider.

Reported delivery issues are reviewed based on available evidence, including order information, tracking records, delivery confirmation, carrier findings, address accuracy, and applicable law.

14. Damaged Shipments

Please inspect your order promptly after delivery.

If your package or watch arrives damaged, contact clientservices@stalderandreid.com as soon as reasonably possible.

Please include:

• Your order number;
• A description of the damage;
• Clear photographs of the watch or affected product;
• Photographs of the exterior packaging;
• Photographs of the interior packaging; and
• A photograph of the shipping label.

We may also request a short video or other reasonable evidence where necessary to evaluate the reported issue.

Please retain the product, watch box, protective materials, and all original shipping packaging until we have completed our review or provided further instructions.

Confirmed damaged, defective, materially misdescribed, or incorrect products will be handled in accordance with our Returns & Refunds Policy and applicable law.

15. Split Shipments

Products from the same order may occasionally be prepared or shipped separately.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation and tracking number.

No additional shipping charge will be imposed solely because Stalder & Reid elects to divide an order into multiple shipments.

16. Refused and Unclaimed Packages

A package that is refused, remains unclaimed, or cannot be delivered may be returned to the sender or applicable return facility.

After the returned package is received and inspected, any eligible refund will be processed in accordance with our Returns & Refunds Policy.

Where the customer voluntarily refuses or fails to claim a properly shipped order for reasons unrelated to a damaged, defective, materially misdescribed, or incorrect product, reasonable non-refundable shipping costs actually paid by the customer, if any, may be excluded from the refund to the extent permitted by applicable law.

17. Shipping Restrictions

Some products or delivery addresses may be subject to carrier, legal, operational, security, insurance, or service restrictions.

We reserve the right to decline shipment to an address where we reasonably determine that delivery cannot be safely, lawfully, or reliably completed.

If we cannot ship an ordered product to the address provided, we will notify you and cancel the affected product or order.

Any amount collected for merchandise that we cancel because it cannot be shipped will be refunded in accordance with applicable law.

18. High-Value Orders and Delivery Verification

Because watches may be high-value products, certain orders may be subject to additional fraud-prevention or delivery-security measures.

Depending on the order value, destination, carrier, and other relevant circumstances, these measures may include:

• Additional order or payment verification;
• Signature confirmation;
• Adult signature where appropriate;
• Delivery to a secure carrier location or approved collection point; or
• Other reasonable measures intended to reduce loss, theft, or unauthorized delivery.

Where a signature or other delivery requirement applies, this may be shown in tracking information or other order communications.

19. Relationship to Other Policies

This Shipping Policy should be read together with our:

• Returns & Refunds Policy;
• Privacy Policy; and
• Terms of Service.

If another policy provides more specific terms for a return, refund, privacy matter, or other subject, that more specific policy will apply to that subject, except where applicable law requires otherwise.

20. Contact Us

For questions concerning shipping, tracking, or delivery, please contact:

Stalder & Reid Customer Care
Email: clientservices@stalderandreid.com

Stalder & Reid
Operated by PURA VIDA ECOM SOLUTIONS LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States